Refund policy

At PawHaven, your satisfaction is our priority. If you're not completely happy with your order, we're here to help.

30-Day Satisfaction Guarantee We accept refund requests within 30 days of delivery. No need to ship anything back — simply contact us and we'll make it right.

How to Request a Refund Email us at pawhavenofficial.store1@gmail.com with:

  • Your order number
  • A brief description of the issue
  • A photo of the item (if damaged, defective, or incorrect)

We'll review your request within 1-2 business days and issue a refund or replacement at no extra cost to you.

Eligible Issues

  • Damaged or defective items
  • Wrong item received
  • Item not as described

Non-Refundable Situations

  • Change of mind after 30 days of delivery
  • Items that have been used or damaged by the customer

Refund Processing Once approved, refunds are issued to your original payment method within 5-10 business days depending on your bank.